CORPORATE TRAINING

Customer Success Driven by Frontline Staff

Your business relies on customer service and you want to enhance your team’s skills.
You need to improve customer satisfaction and loyalty through better frontline interactions.
You aim to provide your staff with the tools and knowledge to handle customer issues effectively.

In-Depth Training: A comprehensive course workbook provided to each delegate.
Interactive Sessions: Hands-on training designed to engage and educate your frontline staff.
Customizable Content: Tailored training sessions to address specific needs of your business.
Venue Flexibility: Training can be conducted at your facility or a training venue arranged through GIBS (cost passed on to the client).
Affordable Pricing: R1,500 per delegate with a minimum of 10 delegates.

Investment: R1,500 (incl. VAT) per delegate (minimum of 10 delegates).
Venue fee excluded and is covered by the corporate client.

Customized Content: Identification of the right book for your organization’s needs.
Interactive Sessions: Guided read-alongs with actionable insights.
Weekly Discussions: Engage in thought-provoking conversations and group discussions.
Practical Application: Apply concepts from the book to real-world scenarios in your business boosting retention up to 90%
Team Building: Foster a collaborative learning environment.
Expert Facilitation: Sessions led by experienced facilitators.
Flexible Delivery: Online courses or On-Premise courses – it’s up to you.

Investment: R1,479 (incl. VAT) per delegate for online courses (minimum of 10 delegates).
Additional R1,750 (incl. VAT) per on-premise session.

I only run 3 of these per year, on a Monday Thursday or Friday based on availability of the facilitator.