Description
FIND THE FRICTION IN YOUR CUSTOMER JOURNEY
How to table a CX Strategy from a standing start in 100 days.
Do you need to improve your customer experience to boost sales and retain customers?
Or…
Are you new to CX and need to deliver impact and make a good impression in your new role quickly?
At the end this course you’ll be able to:
- Define your customer persona
- Map a customer journey
- Identify the areas of your customer journey that are letting you down and need to be improved
- Test each touch point against proven metrics, both in your current journey and when designing a new one,
- Prioritize the interventions that you identify for action
- Master the art of creating a compelling case for change with the stakeholders
- Table a strategy for CX improvement that addresses long term and short term goals within 100 days.
You will get 100 minutes of on-demand online training AND these bonuses:
- Persona definition template
- Customer journey mapping template
- Touch point catalog template
- Strategic prioritisation template
- Access to the recording for 12 months
- Week by week guide that leads you through how to implement this in 100 Days
